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It is easy for a metal stockholder to say that they are different but can such bold claims be substantiated? In Smiths Advanced Metals case, the answer is most definitely yes!
Smiths Advanced Metals operates around 8 dedicated mission statements. Many of these statements which are facts about how are busy is structured and performs, are totally unique to us. Essentially we can demonstrate why, for example our quality systems are so good, or why our supply chain is so efficient.
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#2 Business Systems
Why are we so different?Over many years Smiths have developed a highly robust and efficient business management system that sets strict controls for the way every order passes through our business. All of these controls have been built into our bespoke computer platform that manages every aspect of our daily operations from enquiry capture through to delivery to a customer's premises. Hundreds of automated checks ensure that every order that passes through the system is accurately processed, delivered on time, and of course meets the strict requirements of our Quality Management System.
Stock managementOur business systems use complex algorithms to manage stock levels on a daily basis. We use a combination of historic demand, known future demand and strategic planning as inputs to maintain stock levels that give us the best chance of being able to satisfy the next incoming customer order from stock. Common products are easy to manage in this way but we have used this system to create a sustainable stock range of less common products and specifications meaning we are able to supply these products on much shorter lead times than other stockholders.
Our stock management systems also keep a tight control of stock once it has arrived at one of our warehouses. This starts with a very accurate system of describing all the products we sell including detailed information on the standard, specification and approvals every item of stock is carrying. We also have tight traceability controls that mean we monitor every single item of stock in our warehouses and we know everything that has happened to it from the moment it arrived at our goods-in to the moment it was delivered to a customer's premises.
Order processingWe have put a great deal of thought into the way in which we process the orders we receive from customers. Our aim is to process every order we receive accurately and efficiently meaning that our customers get exactly the materials they want and they get them on time. At the same time, however, we've worked hard to make our systems flexible allowing customers to order materials in whatever units of measure they want using their own language or descriptions. Our systems interpret customer requirements as orders are being created and then use review procedures and automated checks to guarantee accuracy.
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